Samsung has been in a ton of news lately. It launched the super-hit S series, the S10, S10 Plus, and the 5G S10. It also was just about to launch the Galaxy Fold which it delayed due to durability issues. Moreover, there have been some leaks about the new Note 10 designs.
Now, in a recent fiasco, a brand new Galaxy S10 5G model has exploded. The user, Mr. Lee, claimed that the phone was lying idle on the table when it suddenly became too hot. He had to drop the phone on the ground because it was scorching when it later ultimately exploded.
In a statement to CNET, The Korean smartphone giant has denied reimbursing the user because according to them the explosion was due to an external impact. As reported by WCCFTECH, a company spokesperson has said that “After retrieving the device from the customer, Samsung has closely inspected the device and concluded that the damage was caused by external impact.”
Clearly, we now know both sides of the story and thus it’s very hard to determine what the actual cause of the mishap was. The situation is huge if this happened randomly like the infamous Note 7 fiasco where the device exploded due to a design flaw. But since this seems like an isolated event and the first of its kind, we’ll dismiss that possibility.
Even if this accident was due to an “external impact”, it still raises some eyebrows towards the company. Smartphones experience mishandling all day and we expect the device to at least not explode if it’s dropped. Since this one did, the design flaws might just be there which Samsung isn’t clearly bringing out to the public. If this is truly the reality of the 5G S10, then Samsung is in a lot of trouble.
We still don’t have any information about other devices exploding so let’s wait till we get some updates before we pass any firm judgment.